FAQ

Can I use the timer in different time zones?

The timers can be shared with anyone, anywhere, and they will always adjust to the time settings of the user’s browser. You don’t need to worry about displaying the wrong time for people in other time zones. It will always adjust to the local time automatically. And you can either let Stagetimer display a localized time format or manually choose a 12h or 24h format by going to “Menu” and then “Settings” on the controller page.

Can I schedule a timer so I don’t have to start it manually?

Yes, you can always start a timer at a specific time and date. To do so, simply click the gear icon on the individual timer, select the “Scheduled” trigger, select a time, and optionally a date. When left empty, the date will be automatically defined as the same day or the next day if that time is already passed.

Can I use sounds to tell the speaker to wrap up?

You can select a chime to sound at the wrap-up time for each timer. There’s even the option to use different chimes at three different moments during the wrap-up time so speakers are reminded that the time is almost up.

Is it possible to only show the clock (time of day)?

Yes, you can display only the clock (time of day). Simply click on the dropdown menu below the duration of a timer. You can then select different timer appearances, which includes time of day or a combination of ToD and a countdown or count-up timer.

Can I change the colors and customize the timer?

With a Pro subscription or Event license, you can customize the background, logo, and font. Color changes and adjusting the size of the title and speaker are not available on the current version, but will also be a feature in upcoming iterations.

Can I simply upload my own agenda or rundown?

You don’t have to enter all the information manually to create timers if you already have an agenda or rundown of your event, meeting, or presentation. Simply upload the CSV file by clicking on “Menu” → ”CSV Import”.

Can I use Stagetimer without internet?

By now, Stagetimer can only be used with a stable internet connection. If your internet drops, the timer will continue running, but it will eventually not be able to sync with the server unless you reconnect to the internet again.

An offline version will soon be developed for events, meetings, and conferences being held in places with little or no internet connection.

Can I use an API to control Stagetimer?

Yes, you can find all the endpoints and commands in the API Documentation. This allows you to use Stagetimer with StreamDeck and Companion, scripts, and macros. There is a Companion plugin available. Just search for “Lukas Hermann Stagetimer”.

Is there a count-up option?

There are several options for timer appearance, including count-up. To select this option, click on the dropdown menu below the duration on the individual timer and select “Count Up”.

Can I get a refund for tax/VAT?

Yes, we offer VAT refunds for any European country and recognize organizations with tax exemptions. To avoid paying VAT in the first place, during the payment process make sure to enter your company details and VAT number.

Alternatively, once you purchase a subscription or license you can request a refund directly at our payment provider’s page. Head to https://paddle.net to contact Paddle via their chatbox.

Can attendees send questions to the presenter?

Yes, simply share the link or QR code available on the controller page (right under the message column) and your audience will be able to send questions that will automatically turn into messages. You can then edit and reorganize the oder of the messages and show them one at a time to speakers.